Clarity is Power

Helping Hospitality Leaders & Leadership Teams Learn, Develop & Implement

  • “I have had the pleasure to personally witness the growth of Matt & his team over the last four years, working closely on several workshops and projects to elevate our own team’s hospitality industry expertise.  Matt’s curiosity and ability to grasp our own challenges quickly have been the fundamental essence of this evolution.  As a company, we chose Matt because of his ability to engage & inspire people, and we chose his team because they are not just another training company.  On every project we have collaborated on, I have challenged Matt to deliver an outcome that is more than knowledge transfer; an outcome that drives true behavior change.  And he has delivered every time.  If you are looking for an adaptable & agile partner in education, you don’t have to look much further than Westshore Hospitality!”

    – Devin Hastie, Commercial Learning & Development, North America Zone
    Labatt Breweries of Canada

  • “I can’t say enough great things about working with Matt! He is an inspiring, supportive and charismatic facilitator. When joining forces and working with Matt, you can truly feel that he cares about the success of others and making a positive difference in my business. Matt is not only solving business solutions but creating business leaders. He is able to get to the heart of the issues and enroll our managers into finding new solutions, all the while creating a safe, supportive and collaborative space. If I had the opportunity I would work with Matt again in a heartbeat!”

    – Rachel Russo
: Senior Manager, Culture & People Development

    Woodbine Entertainment Group

  • “I have had the pleasure of working with Matt Rolfe and his team for over 10 years. He has shown me that it is important to take time working on my personal and professional development in order to become a better leader. Doing so has allowed me to better support the business and invest in my leadership team.”

    – Mick Kingston, General Manager, Student Centre Food and Beverage
    Georgian College

Who We're Supporting

Turtle Jacks
Joey
Labatt
Pizza Nova
CHMA
Woodbine

How We Support Our Leaders and Leadership Teams: 90 Second Must-Watch Video

Training

Westshore provides customized training curated to fit the specific needs of your business.

Using our bank of knowledge and experience, Westshore offers a dynamic and engaging training experience for all participants. Westshore Training Program Includes:

  1. Communication Training – Westshore believes that there is nothing more important than effective communication within teams. Our communication programs are designed to train your team how to engage, learn, and connect throughout every aspect of your business.
  2. Leadership and Management Training – Our leadership trainers have diverse industry experience, allowing them to create custom pathways for students to identify their goals, create a strategy and execute with support.
  3. Sales Training – Our comprehensive program modules cover the sales process from start to finish. Within these modules we have developed a diverse collection of techniques to create a dynamic and effective sales experience.

Why choose us:

The Westshore team has the experience and knowledge to train your team on how to elevate your service culture; improve your team’s communication; streamline your operation from the kitchen right to the table; and give your management team the tools to keep it going well after the training program is concluded.

The return you will see from investing in your staff includes improved guest experience, a streamlined operation, higher staff retention and positive promotion for your business.

If this sounds like a program you and your team could benefit from please contact us at sam.downie@westshorehospitalitygroup.com for a 30 minute discovery call geared towards developing a customized training package!

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Leadership Team Development Programs

Is your team struggling to achieve your goals, focus on the core priorities and complete the projects in the timeline that you desire? Many of us are addicted to the pace of business in the hospitality industry today and are confusing activity for achievement.

Our programs and workshops are designed to allow your leadership team to identify what is most important to your business today and begin inspiring positive, passionate conflict and conversation. We are able to create true engagement and action that allows your team to achieve your goals.

Annual Meeting and Company Conferences

How successful are your annual conferences or quarterly/monthly meetings? These events are a huge expense for your organization in both time and money. Are you getting the value you desire from these company-wide events?

Our facilitators are passionate, engaging and some of the very best in the industry. We live and breath the hospitality industry and have trained in the art of facilitation in order to design presentations that are received by your team.

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FOUNDER PROFILE

Matt Rolfe is a leadership trainer who has worked with the top ten percent of the hospitality industry toward unlocking their true potential.

As founder of the Results Hospitality and Westshore Hospitality Group, he has worked with hundreds of leadership teams throughout North America. Beginning his career with companies like Bacardi and Labatt/Anheuser Busch, Matt has become an industry expert dedicated to helping leaders and team members examine the human element of their businesses and execute effective communication, and team-building training unique to their needs.

Over his 15+ years leading Westshore Hospitality Group, and studying hundreds of operations, Matt has developed a unique training program built to improve guest experience, streamline operations, and maintain higher staff retention.